The orders to the United Kingdom (Except Northern Ireland ) like any other country outside the EU space aren't subject to VAT payment in the origin and upon arrival of your order, our transport partner will present the order to the UK customs and proceed with the importation procedures. They will then present the value to be paid for the VAT tax and the excise duty prior to the delivery of your order.
Check the theme above "I live in a country outside the European Union" for more information.
The Northern Ireland territory is an exception and still under the EU agreement so the VAT tax is paid in the origin and the orders delivered without a customs dispatch. You should select UK-Northern Ireland when putting an order. Check the theme above "I live in a country that is in the European Union" for more information.
Are shipments insured?
Insurance is included in the shipping cost. If you find your package damaged, then you should refer that to the person that is delivering your order.
Please inspect your parcels when you receive it and if there is any outside damage please inspect also your products.
In case of damages, we will prepare another parcel with the damaged bottles or if you prefer, we can refund the value of the missing products in a voucher or a direct refund.
When can I expect shipment?
We have almost all the products we sell in our warehouse. The only products we don’t have in stock are the ones that are still in wooden vats, like the Colheita Ports.
Our commitment is to make all efforts to handle your order as quickly as possible, as most orders are shipped within 24 to 48 hours. If there is an issue with your order, then our customer care team will contact you informing about the delay or to find a solution that suits your needs.
When we ship your order, we will send you an email with the tracking number of the parcels and the estimated time for delivery.
After we ship the order, usually it takes between 2 to 5 business days for a ground delivery inside Europe reach most of the destination and 1 to 3 business days for an aerial delivery reach most Continents. To have more accurate timings for your order or destination, you can check the estimated delivery time in the checkout under each available carrier.
What should I do if no one is available to sign for my shipment, or if the person isn't of legal age?
Most clients choose to have their order sent to their work address, so that they are present to receive it or there is someone else available to receive the package.
If an order is sent to your home address and there is no one there or an adult is not present, our transport company will leave a notice and will contact you later to arrange a new delivery date. After a delivery attempt or if the transport company can’t contact you, they will inform us of the incident and we will manage to book with you another place or date for the delivery.
We and the transport company will work hard to deliver your order, but if it’s not possible, then the package will return to us and we will have to charge you for the re-shipping of your order.
How can I track my order?
The shipping confirmation email will contain the name of the transportation company and the link to track your order. You just need to follow that link to check where your order is and the estimated date for the arrival.
I received my order but it’s not complete. What should I do?
We ship the orders in boxes up to 12 bottles so if you order more quantity, you should receive it in several parcels.
Each parcel takes a unique label id and sometimes the transport company can have a delay in a parcel so you should expect to receive the rest of the order in the following business days. If the pending parcels aren’t delivered in that time frame, please contact our customer care team and we will open an incidence in the transport company. After that, we will manage it with the transport company and if necessary, we will ship new parcels to avoid further delays.
I received all the parcels but there are products missing. What should I do?
When you receive your order you should always inspect the boxes and report any visible damage to the person who is delivering it.
Usually if a box is damaged in transit, the transport company will repack it and deliver so check if any of the parcels is diferent from the rest or if there is tape in the parcel with the transport company logo.
In case of products missing in your parcels, please contact our customer care team and we will deal that with the transport company and we will replace or refund any missing product.
